Payplex Technologies Refund Policy

At Payplex Technologies Pvt. Ltd., we are committed to delivering reliable, secure, and high-performance IT and digital financial services to our customers and partners. This Refund Policy outlines the conditions under which refunds may be issued for services purchased or subscribed to through the Payplex platform, including our partner network, enterprise solutions, and white-label integrations. This policy applies to all commercial transactions executed through Payplex’s official systems, including web portals, APIs, dashboards, and affiliated platforms operated under authorized agreements.

General Conditions for Refunds

Refunds apply only to transactions made through Payplex’s official platform or authorized channels. A valid transaction ID or invoice must be provided to request a refund. Requests must be submitted within the applicable timeframe for the specific service. For unused digital services, refunds may be issued only if the service wasn’t activated or failed due to a system error. All claims are subject to internal verification by Payplex. Payplex reserves the right to decline refund requests that are incomplete, ineligible, or appear fraudulent.
Refund Request Timeline: Refund requests must be raised within 7 working days from the date of purchase.
•Verification Process: All refund requests will be subject to verification.
•Refund Processing Time: Upon successful verification, the refund will be processed within 10–15 working days to the original bank account used during the transaction.

Service-Specific Refund Details

2.1 API & Digital Verification Services
Refunds are allowed only in cases of failed transactions (e.g., failed PAN, Aadhaar, GST, KYC, or bank verifications) where the failure was due to a system error or unavailability from Payplex’s end.
• No refunds will be issued for:
o Incorrect inputs from the user
o Partial API usage
o Network downtime on the client’s end
2.2 Platform Access & SaaS Subscriptions
• Full refund if the service was not activated or if activation failed due to technical issues attributable to Payplex.
• No refunds for:
o Change of mind after activation
o Usage beyond trial or demo period
o Violations of platform policies
2.3 White-Label Services
• Setup fees are non-refundable after provisioning begins.
• Refunds are considered only if the service was not delivered due to non-performance by Payplex.
• Ongoing subscription or license fees are non-refundable once billing has started.
2.4 Partner Portal Services
• Refunds for unused credits or service packages are considered on a case-by-case basis.
• Credit expiries, misusage, or partner-side errors do not qualify for refunds.

Service Cancellation by Payplex

Payplex Technologies Pvt. Ltd. reserves the right to cancel or suspend a service request or transaction under the following circumstances:
• Suspected fraud, misuse, or violation of platform terms
• Incorrect or invalid customer or partner credentials
• Unavailability of the requested service, API, or platform resource at the time of processing
• Technical errors, system outages, or integration failures
• Non-compliance with KYC, onboarding, or documentation requirements

How to Request a Refund

• Submit your request via Payplex support email, ticket system, or partner helpline.
• Include: Transaction ID, service name, date, and reason for the refund.
• Attach any required proof (e.g., error logs, receipts).
• Ensure the request is made within the allowed timeframe for that service

Non-Refundable Cases

Refunds will not be issued in the following scenarios:
• Change of mind after service activation or usage
• Successful service delivery with no technical fault
• Missed refund request deadlines or incomplete documentation
• Use of incorrect or invalid customer data
• Violations of Payplex's terms or misuse of platform features
• Fraudulent, abusive, or repeated refund claims

Dispute Resolution

For any refund-related disputes, customers or partners should first contact Payplex support for resolution.
• If unresolved, disputes may be escalated to the appropriate legal forum under applicable Indian laws.
• Payplex encourages all parties to make good faith efforts to resolve matters amicably before pursuing legal action.

Amendments to the Refund Policy

Payplex Technologiess Pvt. Ltd. reserves the right to update or modify this Refund Policy at any time without prior notice.
• Any changes will be communicated through official channels and reflected on the Payplex platform.
• Continued use of Payplex services after such updates will be considered as acceptance of the revised policy.

Contact Information

For any questions or concerns regarding this Privacy Policy or how your personal information is handled, please contact us at: